We help clients cut out the waste factor and get their "UNFAIR" share. if you want MORE THAN YOUR FAIR SHARE, let me help you! The Baer Edge specializes in giving YOUR business a competitive edge.

Ensuring Front-End Employees Comply With Brand Standards

Ensuring Front-End Employees Comply With Brand Standards

1. Hold your front-end employees accountable for brand – compliant customer experiences. Many company’s have customer experience goals, but do not measure if these goals are being met. For example, some companies expect contact teams to place a post-interaction follow up calls or surveys. They ensure that the customer is satisfied with any service received.…

It’s a Google World

Interesting excerpt and perspective from recent posting on www.googlizationofeverything.com Google raises our expectations about things both deep and shallow. Unhappiness and anxiety dwell in that space between reality and expectations. When our expectations about significant things – justice, peace, health, and knowledge – exceed reality by significant margins, the difference can motivate us to achieve marvelous…