How Social Media Transforms the Way We Live & Do Business

How Social Media Transforms the Way We Live & Do Business

Social Media Advertising Jacksonville Social Media Advertising is living & breathing; and it touches every part of an organization from Information Technology, front line sales, human resources and of course, customer service!It’s wherever, whenever and however your customer chooses to reach out to you! Social Media is your customer today, tomorrow and into the future.…

Ensuring Front-End Employees Comply With Brand Standards

Ensuring Front-End Employees Comply With Brand Standards

1. Hold your front-end employees accountable for brand – compliant customer experiences. Many company’s have customer experience goals, but do not measure if these goals are being met. For example, some companies expect contact teams to place a post-interaction follow up calls or surveys. They ensure that the customer is satisfied with any service received.…