Ensuring Front-End Employees Comply With Brand Standards

Ensuring Front-End Employees Comply With Brand Standards

Business Marketing, Internet Marketing, Marketing, Small Business

1. Hold your front-end employees accountable for brand – compliant customer experiences. Many company’s have customer experience goals, but do not measure if these goals are being met. For example, some companies expect contact teams to place a post-interaction follow up calls or surveys. They ensure that the customer is satisfied with any service received.…